![]() ![]() This happened to me, but was eventually resolved by just updating the G Hub. This took a while for me, and eventually led to me having to restart my computer twice - once for the G Hub update, and once to install the drivers to my headset, because Logitech doesn’t know how to write good software. Once you’ve done all of this and gotten it running, navigate to the G Hub Settings and check for updates. ![]() I have no idea what sort of shenanigans they’re doing in the code for these plugins that can cause “having a DVD drive plugged in” to freeze your computer, but it appears to be what’s happening in some cases. And it worked! The software actually installed. I tried that and, to my astonishment, it worked for the LGS.Īfter several hours of troubleshooting, I remembered this old workaround from about 4 years ago and decided to try it for the new G Hub software. That software also caused my computer to freeze during installation, and a user reported an absolutely unbelievable workaround: they unplugged the SATA cable from their computer’s DVD drive. What finally got it working for me was remembering a very old forum post about a similar issue in the predecessor to the G Hub: the Logitech Gaming Software. The Install Still Hangs!Įven with all of this handholding, the installs were still freezing my computer. Some users have said that “lghub_installer_20.exe” did it for them, others have said that “lghub_installer_20.exe” was the magic sauce. You can view many of Logitech’s downloader releases on their FTP page here. Some users report that the latest version of the LGHUB installer doesn’t work for them, and that they were able to work around the issue by downloading an older version. I’m not sure whether this is required, but it can’t hurt. For me it was named You can check the “DisplayName” property to be sure - it should say “Logitech G HUB” In the path bar at the top, enter the following path: “Computer\HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall”.Press the Windows key, then type “regedit” and open the Registry Editor.But others have claimed that they needed to delete the LGHUB Uninstall record from their registry. Once this is done, some users report success. Your Program Files folder: (Windows E to open an explorer window, then type %programfiles% into the search bar.Your Roaming AppData folder: (Press Windows E to open an explorer window, then type %appdata% into the search bar.Run Task Manager (ctrl shift Esc) and kill any of the following programs if they’re running: “LGHUB.exe”, “LGHUB Agent.exe”, and “LGHUB Updater.exe” Clean Up the Application Dataĭelete the LGHUB folders in the following two locations: The gist of the steps is: Stop LGHUB and All of its Friends Those seem to fix the issue for most people, but didn’t for me - we’ll get to that later. How To Fix It:įirst things first, Logitech has a troubleshooting page in their knowledgebase with some troubleshooting steps. To make matters worse, both uninstalling and a failed installation do not clean up all of the G Hub files on disk, so you will have junk hanging around from previous installations that can trip up a new install. I restarted and tried again, and it froze during the installation again. So I uninstalled G Hub and tried a fresh install, but… my computer froze. It did so while my headset was muted, and you can’t unmute the headset using the button on the headset without the G Hub software. Recently, a G Hub update failed for me, resulting in the application becoming unusable. Logitech has a long-standing tradition of making really quality hardware that is completely let down by their terrible software, and the new G Hub and the headsets that depend on it are no exception. ![]()
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